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William Smith is a technology journalist with an interest in writing about CRM, feedback, helpdesk and loyalty solutions.
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IT By Design Debuts Team GPS for Employee Engagement
getWizer, Rybbon Partner on Digital Research Incentives
CRM & Customer Data Management
Unanet CRM, OpenAsset Partner on Digital Asset Management
Contact Center & Omnichannel
ASAPP Report Reveals Contact Centre Agent Challenges
Thought Industries, SearchUnify Partner on Personalised Search
NICE Updates RPA Solution for Personalised CX
Customer Engagement Platforms
Mapp Updates Platform with Customer Journey Features
Yext Survey Finds Consumers Prefer to Self-Serve
ResponseCRM Introduces Mobile Applications
Customer Analytics & Intelligence
Tableau Launches New Enterprise Analytics Features
Amorepacific Introduces New Offline Retail Experiences
Sitecore Acquires AI Digital Search Platform Reflektion
Revenue Grid Raises $20mn for Revenue Intelligence
Pipeliner CRM Adds Project Management Features
Event News
Five9 CX Summit 2021 Roundup
Voice AI startup Skit announces $23mn Series B
