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William Smith is a technology journalist with an interest in writing about CRM, feedback, helpdesk and loyalty solutions.
Workforce Engagement Management
Qualtrics Launches Employee Experience Framework EX25
Contact Center & Omnichannel
Calabrio: Calculating the ROI of WFM in a Remote World
Trengo Omni-Channel Communications Platform Raises $36mn
CRM & Customer Data Management
ActiveCampaign CX Automation Commits to Customer Access
Stravito Raises €12.4mn for Knowledge Management
Freshworks Files for US IPO
Uncategorized
Atheneum Raises $150mn for Research Technology
Event News
Five9 CX Summit 2021 Preview
Qualtrics Debuts Brand Impact Simulator Solution
Customer Engagement Platforms
Glia Expands Customer Service Platform to 35 Banks
AI Upskilling Platform Workera.ai Raises $16m Series A
Bigtincan to Acquire Sales Readiness Platform Brainshark
Propertybase Real Estate CRM Acquired by Lone Wolf
Wealthbox CRM, AssetBook Partner on Advisor Experience
Exalate, Forty8Fifty Labs Partner on Service Desk Syncing
Creatio CRM partners with Qmulus Solutions
