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William Smith is a technology journalist with an interest in writing about CRM, feedback, helpdesk and loyalty solutions.
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AllVoices Raises $9.6mn for Employee Feedback Platform
Contact Center & Omnichannel
Simplr Launches AI Customer Personalisation Features
VOC Trends: Automation, COVID and the Sector’s Future
Customer Engagement Platforms
Visa and Ascenda Partner on APAC Loyalty Technology
ONR: Businesses Pivoting on COVID-19 Learnings
Embedded Finance Startup DriveWealth Raises $450mn
SurveySparrow Reaches 100,000 Customer Milestone
CRM & Customer Data Management
Technology Advisors Becomes Platinum Tier HubSpot Partner
Top 5 Newest CX Technology Unicorns
InMarket Consumer Intelligence Adds Curbside Solutions
Pipeliner CRM Announces Consultant Database ExFind
Brightstar Rebrands to Likewize in Tech Support Pivot
The Role of Artificial Intelligence in Customer Service
Squire, Bond Partner on Financial Services Card Solution
Freshworks: Only 14% of Consumers Expect to Be “Wowed”
Ideal Credit Union Launches Glia Digital CX Platform
