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William Smith is a technology journalist with an interest in writing about CRM, feedback, helpdesk and loyalty solutions.
Contact Center & Omnichannel
Avaya: How CPaaS is Enabling the Future of Work
AudioCodes: Modernising On-Premise Contact Centres
Aisera, Microsoft Partner on AI Service Desk Solutions
Customer Engagement Platforms
Google Cloud Launches Retail Search Solution
Uncategorized
Product Experience Startup Pendo Raises $150mn
Latitude, Rep Data Partner on Video Consumer Feedback
Experience Platform Medallia to go Private for $6.4bn
Deloitte: COVID Changed Worker-Employer Relationships
Liquidware Reveals Record Q2 Ahead of Helpdesk Release
Broadvoice Acquires GoContact CCaaS Platform
Podium Report Shows SMB Conversational Messaging Desire
CRM & Customer Data Management
Proof Analytics, Salesforce Partner on Revenue Optimisation
IFS Acquires Customer Feedback Platform Customerville
Bbot Raises $15M for Hospitality Tech Platform
Oktopost Receives $20mn for Social Marketing Platform
Explorance Debuts ML Employee Experience Tool
