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William Smith is a technology journalist with an interest in writing about CRM, feedback, helpdesk and loyalty solutions.
Contact Center & Omnichannel
Avaya: How CPaaS is Enabling the Future of Work
AudioCodes: Modernising On-Premise Contact Centres
Aisera, Microsoft Partner on AI Service Desk Solutions
Customer Engagement Platforms
Google Cloud Launches Retail Search Solution
Uncategorized
Product Experience Startup Pendo Raises $150mn
Latitude, Rep Data Partner on Video Consumer Feedback
Experience Platform Medallia to go Private for $6.4bn
Deloitte: COVID Changed Worker-Employer Relationships
Liquidware Reveals Record Q2 Ahead of Helpdesk Release
Broadvoice Acquires GoContact CCaaS Platform
Podium Report Shows SMB Conversational Messaging Desire
Proof Analytics, Salesforce Partner on Revenue Optimisation
IFS Acquires Customer Feedback Platform Customerville
Bbot Raises $15M for Hospitality Tech Platform
Marketing & Sales Technology
Oktopost Receives $20mn for Social Marketing Platform
Explorance Debuts ML Employee Experience Tool
