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William Smith is a technology journalist with an interest in writing about CRM, feedback, helpdesk and loyalty solutions.
CRM & Customer Data Management
SAP Hails Strength of Cloud Portfolio in Q2 Results
Customer Engagement Platforms
Stor.ai, Toshiba Join Forces on Online Retail Experience
Uncategorized
Beneva Selects Qualtrics for Customer Feedback
Salesforce Completes $27.7bn Slack Acquisition
Scantrust, ePAC Partner on Connected Goods Offering
Recruitment CRM SmartRecruiters Raises $110mn Series E
Braze Expands Customer Engagement Platform Offering
Contact Center & Omnichannel
Capacity Debuts AI Support Automation Platform
ThinkAnalytics, Gracenote Partner on Video Discovery
Research Identifies Customer Loyalty Personas
Limeade Acquires Employee Feedback Firm TINYpulse
Protonn Video CRM Platform Launches with $9mn Seed
Lattice Hails Record Growth Following $60mn Series E
Virtual Concerts Platform Flymachine Raises $21mn
Zoom Maximises Growth with Five9 Contact Centre Purchase
Comviva Upgrades Digital Wallet User Experience
