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William Smith is a technology journalist with an interest in writing about CRM, feedback, helpdesk and loyalty solutions.
Voice of the Customer
Webhelp: 48% GB Adults Christmas Shop Mostly Online
Contact Center
Stravito Knowledge Management Debuts Slack Integration
Symbl.ai: Conversation Intelligence for Real-Time Agent Coaching
Conversational AI
Dubber and Optus Partner on Mobile Voice Recording
Capacity Launches Mortgage Support Automation Platform
Aircall: How the Pandemic Kick-Started a Customer-Support Revolution
Customer Data Platform
MuleSoft and IBM Partner on Digital Experience Integrations
Forsta and Phebi.AI Partner on Voice Emotion Analysis
[24]7.ai Launches Upgraded Conversational AI Capabilities
Workforce Engagement Management
Verint and Theta Lake Partner on Collaboration Cybersecurity
Alcatel-Lucent Enterprise Debuts ALE Connect CCaaS
Nectar: Digital Experience Insights from the IVR to the Agent
$580mn Round Values Genesys at $21bn
Loyalty Management
Sony to Become Manchester City FC Virtual Fan Engagement Partner
Genesys Completes Acquisition of Pointillist and Exceed.ai
CRM
Salesforce: Online Holiday Sales Reach Record $275bn
![[24]7.ai Launches Upgraded Conversational AI Capabilities](https://www.cxtoday.com/wp-content/uploads/2021/12/Untitled-397.jpg)
