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William Smith is a technology journalist with an interest in writing about CRM, feedback, helpdesk and loyalty solutions.
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4me and SCC Partner on Service Management Automation
Banco Galicia Chooses Qualtrics for Employee Feedback
CRM & Customer Data Management
Penguin Strategies Acquires Salesforce Partner Amarok
@properties Acquires Suburban Jungle Real Estate Tech
Black Knight Acquires Mortgage Industry CRM Surefire
Schneider Electric, Medallia Partner on Digital Feedback
Customer Engagement Platforms
Spirable Launches Creative Intelligence Suite
Silverline Acquires Salesforce Partner Shift CRM
Contact Center & Omnichannel
Enghouse Acquires Momindum Video Knowledge Management
Reputation Platform RepTrak Raises Venture Loan
ServiceNow Invests in EU Data Hosting
Symphony Talent Adds Event Management to SmashFlyX CRM
Pine Labs Payments Platform Closes $600mn Round
We Build Bots & Argos Labs Partner on CX RPA Solution
Epsilon Expands Omni-Channel Customer Messaging Platform
TA Associates Announces Revalize Cloud Platform
