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William Smith is a technology journalist with an interest in writing about CRM, feedback, helpdesk and loyalty solutions.
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Panion Debuts B2B Community Management Platform
CRM & Customer Data Management
Salesforce Grows Financial Services CRM Offering
Syncari Debuts Workflow Automation Capabilities
Celonis Gets $1bn for Execution Management Platform
Wix Expands Ecommerce Platform with Omni-Channel POS
Contact Center & Omnichannel
Prosus to Acquire Stack Overflow Knowledge Platform
DonorSearch Partners with Salesforce-Based Affinaquest
UneeQ Reaches 1.5mn Minutes of Digital Human Conversation
Investis Digital Partners With Irwin’s IR CRM
MessageMedia Announces HubSpot SMS Integration
Reputation Debuts Instagram Messenger API Support
Salesforce Updates Digital 360 Customer Engagement Offer
Facebook Launches Instagram Messaging API
Event News
Forrester Announces CX North America Agenda
Auth0 Study Highlights Poor Login Experiences
Zoho Updates Bigin Pipeline CRM for SMBs
