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William Smith is a technology journalist with an interest in writing about CRM, feedback, helpdesk and loyalty solutions.
Contact Center & Omnichannel
Drift Debuts Conversational Marketing Tools
CRM & Customer Data Management
Chorus.ai Launches Momentum Conversation CRM Tool
TeamSupport Acquires Live Chat Firm SnapEngage
Event News
What To Expect at NICE’s Interactions Live CX Event
Uncategorized
Qualtrics Expects 1.5bn Yearly Actions on XM platform
Customer Analytics & Intelligence
MindTickle Launches AI Conversation Coaching Solution
Highspot Update Targets Sales Team Performance
Artefact and Econocom Partner on AI Service Desks
Online Shopping Firms Most Complained About Service
Playvox Highlights Post-COVID-19 Contact Centre Trends
SugarCRM Extends SugarPredict AI Engine to Marketing
Ecommerce CX Developments at Google I/O
Financial CRM Total Expert Launches New Features
IBM to Acquire Salesforce Consulting Partner Waeg
Qualtrics Hails Clients Transforming Customer Experience
Voicify Updates Conversational AI Platform
