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William Smith is a technology journalist with an interest in writing about CRM, feedback, helpdesk and loyalty solutions.
Loyalty Management
Luma Health Raises $130mn Series C for Patient Engagement
CRM
Logik.io Raises $10mn for Salesforce Configuration Platform
Contact Center
SaaS Labs Launches JustCall IQ Conversation Intelligence Platform
Voice of the Customer
Chattermill: CX Leaders Point to Highest Ever Customer Expectations
Jotform Launches No-Code Form Solution
Customer Data Firm Hightouch Closes $40mn Series B
Ada Expands Conversational AI Platform; Partners with Talkdesk
NICE, Google Cloud, Partner on Automated Self-Service
Twilio: 52% Consumers Expect Better Brand Engagement
WalkMe and SAP Concur Partner on Employee Experience
Blue Prism and AWS Form Automation Partnership
Puzzel: Digital Banking Services Growing in Popularity
Kustomer CRM Debuts Self-Service Chatbot Features
Event News
Call & Contact Centre Expo 2021 Preview
Workforce Engagement Management
ControlUp Employee Experience Management Raises $100mn
Bluedot Releases Web-Based Order Pickup Check-In Platform
