Home → Archives for William Smith
William Smith is a technology journalist with an interest in writing about CRM, feedback, helpdesk and loyalty solutions.
Contact Center
Vonage: Pandemic Boosts Consumer Video Chat Preference
CRM
Tableau Makes Enterprise Data Literacy Pledge
Workforce Engagement Management
Content Guru: How the Agent Interface boosts Customer Experience
ActiveCampaign Debuts Sales Engagement Automation Solution
Yellow.ai Launches Omni-channel Agent Assist Platform
Aircall: How Businesses Can Maintain Customer Service During Disruption
High Volume Hiring Platform Fountain Raises $85mn
Loyalty Management
Chicory: Online Grocery Shoppers More Loyal to Brands
Calabrio: Agent Well-Being & the Health of the Contact Centre 2021
Vendavo Launches AI B2B Sales Optimiser
Onfido, Okta: Companies on Clock to Establish Trust
Health of the Contact Centre 2021: Agent Well-being and the Great Resignation
Voice of the Customer
Deloitte, Twilio: Consumer and Business Trust Disconnect
Moveworks Debuts Multilingual Conversational AI Platform
SAP Points to Cloud Growth in Q3 Results
Automation Anywhere Launches Contact Centre Solution
