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William Smith is a technology journalist with an interest in writing about CRM, feedback, helpdesk and loyalty solutions.
Contact Center
Content Guru: Transformative AI in the Contact Centre
CRM
HubSpot: UK Expansion Part of Broader Growth Journey
Voice of the Customer
Ziflow Updates Content Review Offering
Sylogist Acquires Donor Engagement Mission CRM
Student Engagement CRM Element451 Extends Automation
ServiceNow, Celonis form Automation Partnership
Loyalty Management
AudioEye Launches Web Accessibility Initiative
VMware, ControlUp Partner on WFH Network Performance
Pega: Healthcare Consumers More Tolerant During COVID-19
ActiveCampaign Debuts Experience Automation Custom Objects
RingCentral: Managing Agents Through Change
Content Guru: The Importance of an Effective CRM
Youtap, Mambu Partner on Digital Banking
Talent Acquisition CRM Gem Raises $100mn
Event News
National Customer Service Week Themes Highlighted
LeadIQ Raises $30mn Series B for Lead Management
