Justin Robbins

Contact Center & Omnichannel​

RingCentral and Spectrum Showcase AI-Powered RingCX and AI Conversation Expert at Enterprise Connect

AI & Automation in CX

Why Sun River Health Fixed Employee Friction Before Fixing Patient Experience

AI & Automation in CX

60-70% of Your Contact Center Calls Could Already Be Handled by AI. So Why Aren’t They?

AI & Automation in CX

Sprinklr’s Earnings Signal a Shift Toward AI-Native CX Platforms

AI & Automation in CX

ServiceNow and Cohesity Partner to Deliver Real-Time Recovery for Enterprise AI Agents

AI & Automation in CX

Oracle’s CX Growth Lags Despite AI-Powered Cloud Surge