Home
WFO
The Latest BIG News from Zoom, Cisco, Oracle, & Salesforce
Data & Analytics
Cisco Snaps Up Splunk for $28BN in Major Data, Observability, and Security Play
Loyalty Management
Gartner Magic Quadrant for Communications Platform as a Service (CPaaS): An Analysis
Contact Centre
The Contact Center Suites Buyers Guide 2023: Top Takeaways
CRM
Webex Contact Center Enterprise Review: CCaaS From Cisco
NovelVox Launches Case Management Solution for Cisco, AWS, Avaya, NICE, and More
Cisco’s Cloud Contact Centre Sees Triple-Digit Order Growth
Gartner Critical Capabilities for Contact Center as a Service (CCaaS) 2023: A Recap
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2023
The Latest BIG News from Zoom, Microsoft, Cisco, & AWS
Cisco Continues Its Layoffs, with Webex a Reported Victim
Video for Customer Service, Engagement, & Retention – CX Today Roundtable
CX Trends
Designing and Delivering a Proactive Customer Service Strategy
Cisco Brings Generative AI to CCaaS, UCaaS, and Security
Big CX News from Cisco, Meta, Lifesize, & Twilio
Cisco’s Collaboration Sales Drop 13 Percent: Is a Strategy Change Afoot?
