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BIG CX NEWS - BIG Customer experience news from CX Today

CRM

Big CX News from Zendesk, AWS, Microsoft, & Zoho

Zoho Makes 5 Major Moves to Expand Its AI Portfolio

CRM

Zoho Makes 5 Major Moves to Expand Its AI Portfolio

Microsoft logo at office building

Contact Center

Microsoft Leans on MCP as Dynamics 365 Gets Smarter

Traditional Contact Centers Are Failing the Next Generation. But, What Comes Next? - UJET.CX

Contact Center

Traditional Contact Centers Are Failing the Next Generation. But, What Comes Next?

AWS Makes a Big AI Agent Launch, Shows How It Could Benefit Customer Service

Conversational AI

AWS Makes a Big AI Agent Launch, Demonstrates How It Could Benefit Customer Service

Gartner Drops the Term “CXaaS” After Industry Pushback

Contact Center

Gartner Drops the Term “CXaaS” After Industry Pushback