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Contact Center

Microsoft Boosts Contact Center Reliability with a New Desktop App

CRM

Salesforce Undergoes Mass Reskilling, Fills Over Half of New Roles with Internal Hires

Conversational AI

The Hidden Power of AI Agents in Customer Experience

CRM

Pega Pens a 5-Year AWS Deal to Usher in the Autonomous Enterprise

Conversational AI

AI That Supports, Not Replaces: Rethinking Agent Assistance

BIG CX NEWS - BIG Customer experience news from CX Today

Conversational AI

Big CX News from Zoom, OpenAI, Salesforce, and Sanas

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