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BIG CX NEWS - BIG Customer experience news from CX Today

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Big CX News from Zendesk, AWS, Microsoft, & Zoho

Zoho Makes 5 Major Moves to Expand Its AI Portfolio

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Zoho Makes 5 Major Moves to Expand Its AI Portfolio

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Contact Center

Microsoft Leans on MCP as Dynamics 365 Gets Smarter

Traditional Contact Centers Are Failing the Next Generation. But, What Comes Next? - UJET.CX

Contact Center

Traditional Contact Centers Are Failing the Next Generation. But, What Comes Next?

AWS Makes a Big AI Agent Launch, Shows How It Could Benefit Customer Service

Conversational AI

AWS Makes a Big AI Agent Launch, Demonstrates How It Could Benefit Customer Service

Gartner Drops the Term “CXaaS” After Industry Pushback

Contact Center

Gartner Drops the Term “CXaaS” After Industry Pushback

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