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News
Salesforce: Contact Center Agents Spend Just 39% of Their Time Servicing Customers

WFO

Salesforce: Contact Center Agents Spend Just 39% of Their Time Servicing Customers

Oracle Brings More AI Capabilities to Service & Sales Teams

CRM

Oracle Brings More AI Capabilities to Service & Sales Teams

3 Modern Contact Center QA Challenges (and How to Overcome Them With AI) - CX Today News

Contact Centre

3 Modern Contact Center QA Challenges (and How to Overcome Them With AI)

The Net Promoter Score 2.0? evaluagent Releases an Expected NPS Score

WFO

The Net Promoter Score 2.0? evaluagent Releases an Expected NPS Score

Politeness Pays Off Boosting Customer Experience with Courtesy - CX Today News

Loyalty Management

Politeness Pays Off: Boosting Customer Experience with Courtesy

an image of a female engineer at work in her workshop. the inventor is working with microdetails. Generative AI

CRM

HubSpot “Reinvents” Content Marketing, Takes Commerce Hub Global