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Loyalty Management
The U.S. Government Steps In to Support Zoom, Twilio, and Others After The Silicon Valley Bank Collapses
Contact Centre
The Latest on Twilio’s Second Round of Layoffs
Top 10 Contact Center Solutions for 2023
What to Expect from AWS, Zoom, and Five9 In 2023
Our Most Popular CX Reviews from 2022
Twilio Ditches Zipwhip Only 18 Months After Acquiring It for $850M
Data & Analytics
Twilio Expands Its Customer Engagement Platform
Twilio Confirms a Second Phishing Attack
The Latest BIG News from Salesforce, Twilio, and UJET
Speech Analytics
The Most Innovative Conversational Analytics Vendors to Watch in 2022
CRM
All the News from Twilio’s Latest Release Wave
BIG CX NEWS from Zoom, Twilio, and Vonage
Twilio Lays Off 11 Percent of Its Workforce
BIG CX NEWS from Avaya, Zendesk, and Meta
Agents’ Attitude, Not Speed, Is Key During Cost-of-Living Crisis, Twilio Research Finds
Twilio Dominates the CPaaS Market, says RiverPark Funds
