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News
The Conversational AI Blueprint A Cautious Approach to Contact Center Bots - CX Today News

Speech Analytics

The Conversational AI Blueprint: A Cautious Approach to Contact Center Bots

Vonage Reveals Revenue Decline, Cuts Back On Its Global Operations

Contact Centre

Vonage Reveals Revenue Decline, Cuts Back On Its Global Operations

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CRM

Informatica Co-Founder: The Salesforce Acquisition Is “a Bad Idea”

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CRM

Zendesk Announces Anthropic and AWS Collaborations – Targets AI Improvements

Avaya Is Set to Exceed Revenue Forecasts as Its Enterprise Retention Rates Hold Firm

Contact Centre

Avaya Is Set to Exceed Revenue Forecasts as Its Enterprise Retention Rates Hold Firm

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Voice of the Customer

Eir Blasted a as “Disgrace”, After Service Staff Were Allegedly Instructed to Break Customer Complaint Laws