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CRM
SAP & Microsoft Preview the Integration Between Joule and Copilot
Loyalty Management
10 CPaaS Providers to Watch Out for in 2025
HubSpot Founder’s Agentic AI Platform Surges Past 250,0000 Users
Agentforce Goes Industry-Specific as Salesforce Releases an Agent Skills Library for Retailers
Contact Centre
AI in Customer Experience: 3 Insights from Our Latest Report
What to Consider when Choosing an On-Prem or Private Cloud Solution