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AI & Automation in CX
Stop Counting Minutes & Start Counting Money – The New AI Agent ROI
Salesforce and Vonage Bring AI Voice Power to the Contact Center
The AI Era CEO Exodus: Why Execs Are Stepping Down and What It Means for Customers
Five9 Appoints New CEO to Lead AI-Driven Strategy
Customer Analytics & Intelligence
Capita’s Secret to Better CX? Prioritize Process First
Service Management & Connectivity
Freshworks Acquires FireHydrant to Target Incident Management Unification
Zoom Launches AI Companion 3.0, Expands its AI Strategy
How Smart Automation Delivers Real Customer Support Cost Reduction
Will Your CFO Approve Agentic AI? The ROI Framework CX Leaders Need to Secure Investment
Salesforce Deepens Its Footprint in Federal Modernization as USDOT Adopts Agentforce
Salesforce’s Biggest Platform Expansion in 18 Years Lets Anyone Build and Sell AI-Powered Business Applications
From 600 Complaints to 40: How Simplyhealth used Agentforce to Transform CX with AI
CRM & Customer Data Management
How to Choose a Journey Orchestration Platform in 2026
Chime’s Approach to Treating AI Like Human Agents and What Buyers Can Learn
Letter from AWS re:Invent: What Contact Center Leaders Actually Said About Deploying Agentic AI
Salesforce Reports Record Cyber Week as AI Agents Drive $67BN in Sales
