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AI & Automation in CX
IBM Acquires Confluent at $11BN to Boost Real-Time Data Accessibility
Marketing & Sales Technology
How to Use Data Analytics to Stop Customer Churn
Why ‘Good Enough’ Generative AI Isn’t Good Enough for Enterprise CX
AI-First CX: How Startups Are Outpacing Legacy Vendors in the Agentic Era
Security, Privacy & Compliance
Fintech Feud Erupts After Rabois’ “Chinese Backdoor” Jab at Airwallex, CEO Zhang Fires Back
Journey Orchestration Governance and Design: Making Orchestration Sustainable
Zendesk and Microsoft Targets The Small Business Market in Latest Partnership
Microsoft Steps Up Efforts to Support European Customers’ Data Sovereignty
Customer Engagement Platforms
Meta Shows How WhatsApp is Enhancing Customer Interactions to Increase Loyalty
OpenAI Discloses Mixpanel Hack, Highlighting Risks in Third-Party Data Security
AI Consolidation Hits CX Hard: Are Buyers Losing Control?
8×8 Enhances Security and Privacy Portfolio For Secure Customer Data Handling
Customer Analytics & Intelligence
The Customer Data Platform Shift: Why Enterprises Are Racing to Rebuild Their Data Foundations
When AI Backfires: The Hidden Reputational Risk That Can Erode CX Overnight
Data Sovereignty Becomes a Strategic Imperative Under Europe’s Compliance Rules
CX TV
Meeting Regulations and Earning Trust in a Data-Rich CX World
