8×8, a leading integrated cloud communications platform provider, today announced new product enhancements, including the new 8×8 Work for Web. The new product enhancements involve contact centre, voice communications, chat, and meetings. Research commissioned by 8×8 reveals that 82 percent of organisations plan to offer a hybrid work model. With the newest 8×8 capabilities, employees will be able to stay productive regardless of the place and way they work.
The Spring 2021 Release of the 8×8 integrated cloud contact centre and communications product enables organisations to support the next hybrid workforce by delivering everything needed to communicate and collaborate from anywhere and on any device. Now employees can:
- Access voice communications, team chat, video meetings, and other capabilities directly from a web browser
- Start or join video meetings from a mobile browser
- Customise video meeting backgrounds
- Respond to specific team chat messages
- Silence incoming calls during video meetings
- Take the guesswork out of audio quality
- Use Machine Learning and AI for Smart Administration
Every agent and employee can resolve customer inquiries faster by leveraging Microsoft Teams direct routing to improve customer and employee experience. New hybrid work capabilities also make communication and engagement faster and easier with 8×8 for Salesforce, and allow to capture the voice of the customer and deliver holistic coaching.
8×8 introduces the industry-leading SLA to ensure the delivery of superior international reach across an integrated cloud CCaaS and UCaaS system. The 8×8 Trust Center shares security measures, compliance standards and uptime guarantees for monitoring the latest network and service conditions. Agents can track real-time availability of 8×8 services by region, application and capability via this public site.
Enterprises on a global scale can enjoy the in-region data residency compliance with operations in new geographic regions, including Australia, India, Germany and the broader EU. 8×8 Global Reach extends Public Switched Telephone Network services and global calling plans to 43 countries.
Dejan Deklich, Chief Product Officer at 8×8, Inc., said: “Organisations across the globe are adopting a hybrid work model, which is transforming the way employees and customers communicate, collaborate and engage.”
“The 8×8 Customer First, Product First, Team First culture drives our commitment to innovate on the integrated cloud contact center and communications platform, allowing organisations and their employees to work and engage from anywhere, on any device in the app of their choice.”
