As businesses and enterprises across the world continue to deploy Microsoft Skype for Business solutions as their service for versatile communication, Enghouse Interactive have begun to address the need for native call handling services that assist with streamlining workflow. A recent video published by the company has been created to help customers visualise the necessity for a more comprehensive offering, as well as drawing attention to the potential benefits of the new TouchPoint Attendant service for Microsoft Skype Business solutions. The TouchPoint attendant will be an operator and attendant console solution that is native to the Skype for Business Cloud PBX, and available for access directly from Office 365.
The new system doesn’t need any on-premise equipment to work and the highly-interactive and graphical interface helps to bring a more gamified approach to increasing operator and attendant productivity in the workplace. Both functions and menus are state-dependent and devoid of any excess desktop clutter – perfect for productivity. Calls can travel dynamically and change colour according to a contact’s position in the queue, and their age, and users also have the option to search through directories coupled with a Skype for Business presence.
Watch the TouchPoint Attendant Video
A Solution for the Modern Market
The increasing development of the Unified Communications market is a testament to the power of Microsoft Skype for Business, according to the vice president of project management for Enghouse Interactive, John Cray. In a statement regarding their work with Microsoft, Enghouse noted that they were honoured to have the opportunity to team up with Microsoft in an attempt to support the collaboration requirements of their varied customers.
The latest milestone represents one in a series of developments that brings gamification and next-generation solutions to call handling requirements. Overall, Enghouse and Microsoft believe that they will be able to accomplish enhanced collaboration and productivity for a range of companies from various different industries. According to the senior product marketing manager for Microsoft Skype for Business, James Skay, the company was excited to share the latest breakthrough with both thousands of enterprises worldwide, and Microsoft Ignite attendees.
About Enghouse Interactive
Enghouse Interactive has over 400 customers using its contact centre solutions deployed in Skype for Business, totally more than 10,000 active seats. In the August 2016 Market Guide for Microsoft Skype for Business, Gartner listed Enghouse Interactive as a representative Vendor for its contact centre solutions.
