In a world of ever-changing customer expectations, companies need to work harder than ever to keep pace with their competitors. Modern consumers expect every interaction with a brand to be personalised, efficient, meaningful, and engaging. More importantly, they want the same consistent experience across a host of new channels.
To keep up with these new demands, companies are turning to technology innovations like AI, automation, and productivity apps to help modern agents thrive. While there are various reviews and comparisons available to introduce brands to potential automation tools, they can consider in 2022, one of the best ways to get behind-the-scenes insights is with events.
CX events can give brands a unique view into the value of automation, while opening the door for networking opportunities, and learning experiences. Here are some of the top events from 2022 where you’re likely to learn more about automation.
Call and Contact Centre Expo
March 16-17, 2022, Las Vegas Convention Centre
Committed to exploring the future of the contact centre and all of the unique experiences it can bring, the Call and Contact Centre Expo is a must-attend event for anyone interested in improving their approach to customer experience. Here, you can discover what kind of tools and technologies are disrupting the way we manage customer experiences today.
With the Call and Contact Centre Expo, attendees can check out contact centre ecosystems and tools from leading CCaaS providers. There are also plenty of chances to experiment with new technology in the form of automated apps, AI, and routing technology.
CCW Berlin
March 21, 2022, ECC, Berlin
Taking place in Berlin 2022, the CCW event is a conference and pop-up exhibition designed to celebrate all-things customer experience. Although, unfortunately, the trade show has been cancelled for this year’s event due to the restrictions of the pandemic, this is still a highly-sought-after event for CX innovators.
The CCW Berlin event has a dedicated track focused on AI and innovation, which includes an insight into the various forms of automation companies might be able to use in 2022 and the years ahead. It’s definitely worth checking this event out if you’re planning on taking the next step in your digital transformation efforts for 2022.
ICMI Expo
April 27-28, 2022, Online
One of the most impressive digital events dedicated to the CX environment today, the ICMI conference is available for anyone to attend. Hosted online, this experience will give you an opportunity to explore everything from interactive discussion groups about automation, to exclusive content about AI and chatbots.
The ICMI Expo is a great place to update your knowledge on the current customer experience and customer service marketplace. Discussion topics cover some of the top challenges facing CX in 2022, and how companies can make sure they’re prepared for anything.
The Service Desk and IT Support Show
May 11-12, 2022, ExCeL London, United Kingdom
Service desks are an environment well-primed to discover the benefits of automation. The Service Desk & IT Support show is an excellent opportunity for business leaders to explore the latest cutting-edge tools and technology revolutionizing the service desk. During this community event, attendees will be able to hear from expert speakers, get up-to-date on AI innovations, and network with colleagues.
As the only free ITSM education program available in Europe today, this is one of the most popular events around, so it’s definitely worth planning your attendance in advance. You’re sure to learn all about the value of automation here.
CX Innovation Digital Summit
May 11-13, 2022, Online
If you’re looking for an event all about CX innovation you can easily access online, then the CX Innovation Digital Summit is the perfect opportunity for you. This worldwide event will cover insights into some of the biggest challenges companies are facing when it comes to mastering customer experience in a changing landscape.
The summit comes with hours of industry insights from leading professionals, to help you get your head around the idea of automation in a landscape where your customers expect more from your business than ever before.
CX EMEA
June 22-23, 2022, Online and in London
CX EMEA is one of the more accessible events for companies interested in automation in 2022 because you can choose to either attend in-person or get involved online. The flexible conferencing experience will give you endless opportunities to learn about how companies can innovate and evolve in an age of automation, digital transformation, and artificial intelligence.
Hosted by Forrester, this is definitely one of the best events to check out if you’re trying to get behind-the-scenes insights and analytics for your business strategy. The CX EMEA event also includes speakers from a range of backgrounds, including financial services, and software.
Next Gen Customer Experience NGCX 2022
July 19, 2022, Boston, MA
Regarded by many to be the ultimate Customer Experience Conference, NGCX is an exciting event for anyone investing in the future of customer support. The conference, founded in 2011, is dedicated to introducing brands from around the world to the latest in customer experience technology, including innovations in automation and productivity.
Visitors from across the globe attend the NGCX event to gain inspiration from some of the industry’s most sought-after speakers. You can discuss digital transformation with leading CX innovators and network with people ready to help your company grow.
Customer Experience Live Show
December 6-7, 2022, Birmingham UK
If you’re looking for an amazing opportunity to catch up on some crucial information about the CX space before the year comes to an end, look no further than the Customer Experience Live show. This highly popular event in the UK is a great way to connect with other innovators in the CX space and discuss the opportunities automation can offer.
You can reflect over some of the changes you’ve seen this year and come up with new ways to improve your customer service standing in the years ahead. There are even some great keynotes planned from leading brands.
