Leading provider of digital IT and customer experience solutions for disruptive and global brands, TELUS international, have announced a new solution. The Work Anywhere customer support service allows companies to connect with clients quickly and securely via a cloud-based CX tool.
As part of the cloud contact centre portfolio currently offered by TELUS, Work Anywhere will support rapid deployments through a pure omni-channel cloud platform. The customizable environment makes it easy for businesses to include a remote virtual desktop and a full suite of add-on solutions into their environment.
According to Jim Radzicki, the TELUS International Chief Technology Officer, in responding to these challenging times, the company has seen first-hand how important agility and innovation are to keeping firms connected with employees and customers alike. The Work Anywhere solution backed by the proven Culture Value chain aims to elevate the performance of CX solutions everywhere.
The Benefits of a Cloud Environment
TELUS also recently reported on the findings of a Finance Online study, which found that cloud-based contact centres report up to 35% less downtime on average than their on-premise alternatives. The new Work Anywhere solution will help companies to take advantage of that unique reliability, as well as the other incredible benefits of operating in the cloud.
According to Research Director for Cloud and Software Solutions with IDC, Megha Kumar, there’s no arguing with the fact that remote working capabilities are now essential. In the long-term, the changes that we have seen in the market are sure to impact the way that we interact with customers in the future. To achieve sustainable and consistent benefits, brands will need to combine the right technology with the ideal culture.
Work Anywhere is supported by various partnerships with leading technology companies like Itopia, a cloud automation and orchestration provider delivering Desktop as a Service solutions within Google Cloud. There’s also Thrio, the first AI-powered CCaaS solution.
Embracing the New Workplace
To complement the new selection of work-at-home capabilities offered by Work Anywhere, TELUS international also provides a range of support solutions through self-service bots, RPA, and other AI assistance programs.
Radzicki noted that while the right technology for remote work is crucial, without the proper framework in place to optimize engagement and performance, the work-at-home model can struggle. The people-first approach that TELUS delivers helps to keep them focused on the person that sits in the seat at the contact centre – regardless of where that seat might be.
