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Contact Center
Puzzel on AI’s Goldmine: Unlocking Real Contact Center Value with Conversational Intelligence
Failure Demand in CX: The Hidden Cost AI Can Solve
What’s New In CPaaS? Trends, Capabilities, & What’s Coming
CX TV
Why the Future of Contact Centers Is More Human Than You Think
Microsoft Releases Three AI Agents for a More Autonomous Contact Center
Microsoft Launches New Contact Center Integration Model for Teams
Conversational AI
A Contact Center Chatbot Invents Company Policies, Now Customers Want Out
Big CX News from Mitel, Google, HubSpot, & Gong
AWS & Zoom Debut a New Integration to “Change the Future of Work”
Mitel Wins Court Approval for Its Plan to Exit Bankruptcy
The 8×8 Analyst Summit 2025: 5 Top Takeaways
The Future of Social Customer Service: An Inside Look
The New Microsoft Teams Phone Extensibility Capability: What Does It Mean for Contact Centers?
UC & Contact Center Consolidation Is Accelerating – Here’s What’s Driving It
New Lawsuit Accuses Genesys of Recording Domestic Violence Hotline Communications Without Permission
Revolutionizing CX: Uncovering Hidden Opportunities in the Evolving Landscape
Google Debuts Its “Next-Generation” Customer Engagement Suite
Five9 Confirms Its Second Round of Layoffs in a Year, Affecting 4% of Its Workforce
Are Contact Centers Outgrowing Traditional CRMs?
The Six Innovations Behind Cyara’s Next-Gen Platform
How AI Is Revolutionizing Modern Contact Centers
Mastering the CX Trifecta: Satisfaction, AI, and Scale
Why CX Leaders Are Tired of AI That Doesn’t Work
Reviews
Landis Microsoft Teams Contact Center Review
CRM
How Review Management Impacts Customer Experience
