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Contact Center
Puzzel on AI’s Goldmine: Unlocking Real Contact Center Value with Conversational Intelligence
Failure Demand in CX: The Hidden Cost AI Can Solve
Five9 Confirms Its Second Round of Layoffs in a Year, Affecting 4% of Its Workforce
The Forrester Wave for CCaaS Platforms 2025: Top Takeaways
Returnuary Is Real – and It’s a Retail Nightmare
Mitel on Its Chapter 11 Bankruptcy, Go-Forward Plans, Big Win with Zoom
Verizon Teams Up with Google to Give 28,000 Customer Support Reps a “Personal Research Assistant”
Balancing Human Expertise and AI in Customer Service
Twilio Brings Attention-Based Routing to Contact Centers
CPaaS vs. CCaaS vs. UCaaS: How Do They Differ?
Scorebuddy CEO on Securing Investment and the Role of AI in the QA and QM Space
Zendesk Frames Its New CCaaS Solution as “Un-CCaaS”: Why?
The Impact of Third-Party Support and AI on Customer Comms
Conversational AI
What’s the Cost of Not Investing in Customer Service AI and Automation?
Scorebuddy’s CEO Discusses Future of Contact Center Innovation and AI Integration (Big CX Update)
How Big Is the CPaaS Market? An Inside Look
CRM
Big CX News from ServiceNow, Genesys, Salesforce, Twilio & Zendesk
7 CPaaS Trends Disrupting the Market
CX TV
Are Contact Centers Outgrowing Traditional CRMs?
The Six Innovations Behind Cyara’s Next-Gen Platform
How AI Is Revolutionizing Modern Contact Centers
Mastering the CX Trifecta: Satisfaction, AI, and Scale
Why CX Leaders Are Tired of AI That Doesn’t Work
Reviews
Landis Microsoft Teams Contact Center Review
How Review Management Impacts Customer Experience
