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AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
Contact Center & Omnichannel
Twilio Lays Off 11 Percent of Its Workforce
Jabra Releases Specialised AI Analytics Software for Contact Centres
Telecoms CX Case Study in Focus: Salesforce and KPN
Sinch Launches a Bot-Enhancing Engine
Salesforce Bolsters Its CCaaS Solution with New Automation Features
Making CEX Magical – Why Combining CX and EX is the Way Forward for Customer Experience Leaders
Taking Customer Communication to the Next Level with Telegram
Diversity and Inclusion in Contact Centres, CX, and Beyond
What Is Average Resolution Time (ART)?
Daon IdentityX Is Now Available on Genesys AppFoundry
Zoom Introduces a “Fresh” New Look and Product Updates
Giving Chatbots a Voice to Improve Customer Experiences
Balto Launches a Salesforce Integration
Banking-as-a-Service Tipped to Reform Customer Experience in Finance and Beyond, Says Gartner
7 Insightful Telecoms and Media CX Case Studies to Read in 2022
BIG CX NEWS from Avaya, Zendesk, and Meta
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
