Home → Contact Center & Omnichannel
AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
Contact Center & Omnichannel
8×8 to Acquire Fuze in $250mn Deal
Deutsche Kreditbank Leverages Pega Platform to Automate Workflows
Hybrid Working: Overcoming Contact Centre Leaders’ Concerns
Zeotap Now Available on Google Marketplace
BIG CX NEWS from Vonage, Akixi, and Chattermill
First Orion Teams up with NICE to Deliver Branded Calling
Enghouse Quality Management Suite Review
Genesys Appoints New Chief Information Officer
Customer Analytics & Intelligence
Alvaria Speech and Text Analytics Review
Cloudli Launches Business Texting App
Replicant Adds New Capabilities to its Conversational AI Platform
Sabio Group Strengthens Presence in Spain with New Appointment
Solvemate Adds Enhanced Accessibility Features to its Platform
Verint Intelligent Virtual Assistant Review: Agent Training Support
Spectrm Becomes WhatsApp Business Solution Provider
SaaS Labs Launches JustCall IQ Conversation Intelligence Platform
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
