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AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
Contact Center & Omnichannel
Cyara: The Benefits of Automated Testing
SugarCRM Finds 80% of Customers Will Pay for Better CX
NICE AIR and Engage Platform for Omni-Channel Recording
ActiveCampaign Enterprise Review: Unlimited Email Testing
Talkdesk Finds Hold Time Soared to 71% Post-COVID
Genesys Acquires Pointillist and Exceed.ai
Microsoft Power Automate Review: Exceptional Support
RingCentral Adds New Capabilities to MVP
New Talkdesk Launch to Transform Agent Interactions
Why Trust Should be the Core Value of Every Brand
Google Includes Voice Biometrics in Contact Centre Offering
Content Guru: Transformative AI in the Contact Centre
Report Reveals Trust in Brands has Plummeted
Freshworks Neo Review: AI Enhancements
Plivo Launches New CCaaS to Deliver Omni-Channel Customer Service
Krisp: Introducing the Power of Competing Noise Cancellation to the Digital Working Revolution
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
