Home → Contact Center & Omnichannel
AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
Contact Center & Omnichannel
Cooper University Health Care and Nuance Communications Collaborate
Amazon Connect Voice ID Review: Self-Service IVR Authentication
Calabrio: Calculating the ROI of WFM in a Remote World
Puzzel Expands to the Netherlands
Observe.AI Acquires ScopeAI
Evolving Helpdesk to Navigate New Technology Ecosystems
Finn AI Banking Chatbot Available on Genesys AppFoundry
Trengo Omni-Channel Communications Platform Raises $36mn
8×8 XCaaS Deployed by Darlington Building Society
Stravito Raises €12.4mn for Knowledge Management
30% of Customers Ended Long-term Brand Relationships
Microsoft Power Platform Review: Virtual Agents
Implementing a Virtual Contact Centre
eGain Knowledge Hub Now Available on SAP Store
Freshworks Files for US IPO
Vodafone and AWS Join Forces to Create Unique Kiwi Voice
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
