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AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
Contact Center & Omnichannel
CX Platform Braze Partners With Adobe
NICE Rated High on Workforce Engagement
Talkdesk Unveils CX Strategy Value Framework
Dialpad Collaborates with Miro
Twilio Acquires Toll-Free Messaging Provider Zipwhip
SugarCRM Reveals Difference in Customer Spend
Capacity Debuts AI Support Automation Platform
Talkin’ About a Revolution: Contact Centres and the New Era of Customer Experience
Salesforce Introduces Marketing Cloud for Non-profits
LivePerson Acquires German Firm e-bot7
Why Do Customers Hate Call Queues?
Arvato Signed by ESFA for CX Centre
ServiceNow Announces New Solution for Hybrid Workplace
Salesforce Named Leader in Sales Force Automation
Contact Centres to Issue COVID Recovery Certificates for Travel
ASC Adds New Enhancements to Microsoft Teams
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
