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AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
Contact Center & Omnichannel
Bybrand Cloud Platform Integrates With Google Sheets
Dubber Added to Ingram Micro Marketplace
Big CX News You May Have Missed
Infobip: Cashing in on the Omni-Channel Experience
Zoom Maximises Growth with Five9 Contact Centre Purchase
Salesforce to Update Service Cloud for Voice
Vonage Enables Omni-channel CX for Koopid
Avaya Positioned as Contact Centre Leader by Aragon
Five9 VoiceStream Makes the Most of Your Voice Data
Nexa Acquires Client Chat Live to Expand CX
Nextiva CCaaS Launched to Deliver a Differentiated CX
AudioCodes: Modernising On-Premise Contact Centres
TelcoSwitch Launches 3Sixty CX Platform
Teradata Announces New Cloud Offerings on Microsoft Azure
The True Cost of PCI DSS Compliance (Why it’s Worth It)
Zolar Picks Talkdesk to Power Contact Centre Solution
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
