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Contact Center
The Hidden Downsides of Contact Center Agent-Assist Technology
Voiso Wants to Make AI Less Theoretical and More Useful
10 Customer Experience Leaders Share Their Most Valuable Lessons
Smarsh Acquires CallCabinet to “Transform” AI-Powered Voice Compliance in Customer Experience
Google Launches an AI Agent That Will Call Customer Service for You
Five9 Strikes Major Partnerships with CallTower & Intradiem
Sustainable Communication in Regulated Industries with e-Boks
Only 5% of Leaders ‘Love’ Their Current Contact Center Technology
Big CX News from ServiceNow, Zoho, Salesforce, & Kore.ai
Another New CCaaS Entrant! Oracle-Backed Ishan Technologies Enters the Space
Microsoft to Scrap Smart Assist in Dynamics 365 Customer Service
Gartner Coins the Term “Quality Intelligence”, Its Latest Phrase for Contact Center Leaders
New NICE CEO Scott Russell Shares His Vision, Spotlights Growth Opportunities
The Role of Acoustic Technology in the Modern Contact Center
Most CX Practitioners Agree: Governments Should Mandate Humans-Led Customer Service
Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?
Transforming Contact Centers with AI: Insights and Innovations
Microsoft to Shutdown Its Dynamics 365 Unified Service Desk (USD)
Why Government Contact Centers Are Embracing AI – And What Comes Next
Puzzel on AI’s Goldmine: Unlocking Real Contact Center Value with Conversational Intelligence
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
The Six Innovations Behind Cyara’s Next-Gen Platform
How AI Is Revolutionizing Modern Contact Centers
Reviews
Landis Microsoft Teams Contact Center Review
CRM
How Review Management Impacts Customer Experience
