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AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
Contact Center & Omnichannel
TeamSupport Acquires Live Chat Firm SnapEngage
Big CX News You May Have Missed
How Do Helpdesks Differ From Service Desks?
Mitel: We’re More Partner Aligned
Avaya Named Among Top 5 CCaaS Providers
Artefact and Econocom Partner on AI Service Desks
TELUS International Deploys Verint Workforce Engagement
Squaretalk Launches Zoho One Integration
Content Guru Becomes Citrix Ready Verified
Playvox Highlights Post-COVID-19 Contact Centre Trends
Akixi: No Calls Left Unreported with Real-time Analytics
5 Reasons Why Customers Abandon Calls
Cisco to Acquire Indy Startup Socio
Puzzel’s CEO Talks CCaaS Innovation and Growth
85% of Retailers Improving CX via Digital Transformation
8×8 Announces XCaaS
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
