Home → Contact Center & Omnichannel
AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
Contact Center & Omnichannel
Aircall Announces New Integration with HubSpot CRM
Big CX News You May Have Missed
Study Highlights Focus on Agent Experience
Puzzel: Delivering CCaaS Market Clarity
Reputation Reveals New Product for Faster Interactions
Talkdesk Partners Up with Zoom
Most UK Businesses Prefer Using Office Collaboration Tools
Vonage Hailed in 2021 Gartner Report
Salesforce Introduces the Next Generation of Service Cloud
New Research Predicts Bright Future for Contact Centres
NICE Launches New AI-powered CX Solution
AWS Launches Amazon Connect in Canada
Guide to Handling Customer Complaints Effectively
Great Content is the Secret Ingredient For Agents
AI and Machine Learning are New Trends in Fashion Industry
Guide to Measuring Call Outcomes in a Contact Centre
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
