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Contact Center & Omnichannel
Voice AI is Booming – But Without CX Observability, It Will Break
Defining a New Category: Why CX Observability Matters in Today’s AI-Powered Contact Centers
Five9 and Salesforce Announce a Unified CCaaS-CRM Offering
HMRC Wants New CRM & CCaaS Platforms, Sets a Massive $2BN+ Budget
The New Microsoft Teams Unify Contact Center Integration Model: An Analysis
NICE Outlines Its Vision to Be a “System of Interaction”, Challenges New CCaaS-CRM Integrations
AWS Supports RAINN in Expanding Its On-Demand Crisis Hotlines
The Latest BIG News from Microsoft, ServiceNow, Avaya, & Talkdesk
XCally’s Bold Take on Contact Center Evolution: AI, Automation & the Future of CX
Omnichannel All Over Again! Customer Service Teams Are Misunderstanding Agentic AI
On-Premise vs. Cloud: How XCALLY Secures Your Contact Center from Cyber Threats
Avaya Bets Its Future on Its New Infinity Platform, the Next “Evolution” of AXP
What’s New In CPaaS? Trends, Capabilities, & What’s Coming
CX TV
Why the Future of Contact Centers Is More Human Than You Think
Microsoft Releases Three AI Agents for a More Autonomous Contact Center
Microsoft Launches New Contact Center Integration Model for Teams
A Contact Center Chatbot Invents Company Policies, Now Customers Want Out
Big CX News from Mitel, Google, HubSpot, & Gong
AI & Automation in CX
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
