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AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
Contact Center & Omnichannel
Google Ushers the Future of Machine-to-Machine Customer Service, Analysts React
Krisp’s AI-Powered Live Interpretation: Breaking Language Barriers in Real-Time
RingCentral’s 2025 Analyst Summit: 5 Big Takeaways
Talkdesk Develops AI Agents for Healthcare, Differentiates with Industry Innovation
Cisco Teams Up with Epic to Unify CCaaS and CRM Software
Teleperformance Uses AI to Neutralize Indian Call Center Agent Accents, and So Does Its Competition
How Secure is Your Payment Handling System? Data Protection Lessons from SequenceShift
Big CX News from Salesforce, Google, Microsoft & Zoom
Microsoft Deploys Thousands of Internal & External AI Agents
Voice Cloning: When Your CEO Calls to Ask for Money… But It’s Not Really Your CEO
HP Deliberately Makes Customers Wait 15 Minutes for Service, Backs Down After Fiery Feedback
Real-Time Translation, Accent Smoothing & AI Agents – Krisp & CX Today Explore the Future of CX
Zendesk Takes on the CCaaS Giants – Inside Its Acquisition of Local Measure
Bigger Isn’t Always Better: Why Smaller AI Models Are Outperforming LLMs in Contact Center Hiring
Datamatics CEO: Businesses Are Under Pressure to “Do Something” with AI, But Many Don’t Know What
Avaya’s 200 Seat Requirement: A New Opportunity for the Market?
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
