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Contact Center & Omnichannel
The Connective Tissue of CX: Solving IT Fatigue with Interoperability
Cutting Through the AI Hype: Here’s How to Actually Measure What Matters
Mitel Set to File for Bankruptcy, Reports
Gartner Predicts that Agentic AI Will Solve 80 Percent of Customer Problems by 2029
Google Ushers the Future of Machine-to-Machine Customer Service, Analysts React
Krisp’s AI-Powered Live Interpretation: Breaking Language Barriers in Real-Time
RingCentral’s 2025 Analyst Summit: 5 Big Takeaways
Talkdesk Develops AI Agents for Healthcare, Differentiates with Industry Innovation
Cisco Teams Up with Epic to Unify CCaaS and CRM Software
Teleperformance Uses AI to Neutralize Indian Call Center Agent Accents, and So Does Its Competition
How Secure is Your Payment Handling System? Data Protection Lessons from SequenceShift
Big CX News from Salesforce, Google, Microsoft & Zoom
Microsoft Deploys Thousands of Internal & External AI Agents
Voice Cloning: When Your CEO Calls to Ask for Money… But It’s Not Really Your CEO
HP Deliberately Makes Customers Wait 15 Minutes for Service, Backs Down After Fiery Feedback
Real-Time Translation, Accent Smoothing & AI Agents – Krisp & CX Today Explore the Future of CX
Zendesk Takes on the CCaaS Giants – Inside Its Acquisition of Local Measure
Bigger Isn’t Always Better: Why Smaller AI Models Are Outperforming LLMs in Contact Center Hiring
AI & Automation in CX
Enterprise Connect 2026 Reflections: From Hype to Hard Questions
Why Sun River Health Fixed Employee Friction Before Fixing Patient Experience
The Strategic CX Question Most Brands Cannot Answer
Command, Not Control: Surviving Social CX Without Losing Your Soul
AI Hype Is Over – Now Contact Centers Need Results
