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Contact Center
Can You Hear Me Clearly? Why Audio Quality Is a Compliance Risk
AI’s New Role: From Job Threat to Agent Co-Pilot
Microsoft CEO: “We Will Save Hundreds of Millions with Contact Center GenAI”
Contact Center: How Feature-Rich Mobile Functionality Enhances Service and Efficiency
Leverage Bilingual or Multilingual Abilities for Superior Customer Service
CRM
Big CX News from NICE, Salesforce, Gamma & SAP
Update: Avaya Confirms Layoffs Will Impact 3% of Its Workforce
Gamma Rolls Up BrightCloud, Targets Enterprise CX Expansion
Vonage Boosts Voice Platform with AI-Powered SIP Capabilities
Rumors Circulate Over a NICE Takeover of Playvox
Japanese Bank SMBC Trialing Customer Service Digital Avatars in Contact Centers
UK Teenager Accused of Hacking Twilio, LastPass, & Mailchimp Arrested
Agent Assist: Use Cases, Benefits, & Providers
Big CX News – The Latest on the Google-HubSpot Fallout, Patagonia’s Call Center AI Lawsuit, & More
AWS Accelerates Post-Contact Summaries in Amazon Connect, Uplevels Its Omnichannel Proposition
How Proactive Engagement Can Lead to Contactless Resolution
“The Tip of the Iceberg”: Analysts React to the Contact Center AI Lawsuit Against Patagonia
Conversational AI
Sinister or Revolutionary? A Japanese Supermarket Chain Is Using AI to Monitor Staff Smiles
What Is Pulse 360? An Introduction to the Cyara CX Assurance Engine
Why Government Contact Centers Are Embracing AI – And What Comes Next
Puzzel on AI’s Goldmine: Unlocking Real Contact Center Value with Conversational Intelligence
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
The Six Innovations Behind Cyara’s Next-Gen Platform
Reviews
Landis Microsoft Teams Contact Center Review
How Review Management Impacts Customer Experience
