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AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
Contact Center & Omnichannel
On-Prem vs. Cloud Contact Centers: It’s Not an Open & Shut Case
The Ultimate Guide to Handling Customer Objections with Confidence and Competence
How to Overcome the Challenges to Maintaining Composure? The Key to Great CX
Big CX News from Salesforce, NICE, Microsoft & Dubber
Kore.ai Solutions Now Available in AWS Marketplace
NICE Is Part of a $578MN Megadeal to Transform the Southern Hemisphere’s Largest Contact Center
How a Wrap Up Bot Saved One Contact Center $17MN a Year
RingCentral Introduces Its New AI Assist Solutions for RingCX
Microsoft Fires Back, Rubbishes Benioff’s Copilot Criticism
Salesforce Set to Boost Voice Capabilities with Tenyx Takeover
Revolutionizing Telecom: Global CX Disruptions
CRM & Customer Data Management
Early Users React to the Genesys and Salesforce Unified CCaaS-CRM Solution
How to Compare Customer Service Automation Software
6 Reasons to Invest in Customer Service Automation this Year
Big CX News from Zendesk, Cisco, Oracle & Five9
Microsoft Is Making Another Contact Center Play with Its Queues App for Teams
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
