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Contact Center & Omnichannel
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Voice Remains CX Powerhouse: AI And Cloud Fuel Its Global Surge
Cisco Doubles Down on AI-Powered Contact Center at WebexOne 2025
ServiceNow Introduces AI Experience to Reshape Customer Service Workflows
ChatGPT Moves Into Commerce With Instant Checkout
Accenture Lays Off 11,000 Staff as Part of AI Reskilling Strategy
CCaaS Market Set to Triple by 2030 – But Who Will Bear The Crown?
SAP Previews AI-Powered Enhancements to CX Platform
AI Washing in CX: When Chatbots, Routing and Analytics Aren’t What They Seem
Microsoft’s New Marketplace Can Help Enterprises Improve Customer Experience
Explainer: Reducing Time To Resolution with CX Automation
Why Workforce Management Needs a Human Touch
The Latest BIG News from ISG, Thoma Bravo, Talkdesk, & Verint
Salesforce Launches MuleSoft Agent Fabric to Tackle ‘Agent Sprawl’ in Enterprise AI
CRM & Customer Data Management
Pega Promises Predictable & Trustworthy Customer Service AI Agents
Talkdesk Expands Vertical Focus with New CX Platform for Service-Based Industries
NVIDIA Backs ElevenLabs to Enhance AI-Powered Customer Experience
Faster Innovation Demands Smarter Contact Centers
CX TV
The Truth About CCaaS Migrations
Redefining AI with Empathy & Agent Empowerment
Public Sector Contact Centers: The Current State of Play
The Biggest AI Mistakes CX Leaders Can’t Afford to Make
The Latest on ServiceNow AI Experience, Qualtrics’ $6.75MN PG Forsta Acquisition, & More
