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Contact Center
Can You Hear Me Clearly? Why Audio Quality Is a Compliance Risk
AI’s New Role: From Job Threat to Agent Co-Pilot
Zoom and Avaya Have Teamed Up, and There Are Big Benefits for Both
Intercom Launches Fin AI Copilot – Promises Efficiency Gains
Gartner Warns Against Using AI to Replace Human Agents
Managing a Multi-OEM Contact Center: The Challenges & Solutions
A New U.S. Bill Aims to Increase Interoperability Between Communications Platforms
Google Pens Landmark CCaaS Deal with Bell Canada, Brings GenAI to 10,000 Agents at Discover Financial Services
Remote, Not Distant: Enhancing Quality with Hammer Edge
AWS Lays Off Hundreds of Staff in Bid to “Streamline” the Company
Big CX News From OpenAI, Google, Salesforce, and Verint
Odigo Launches AI Orchestrator: Promises Exceptional CX Journeys
Event News
Elevate ’24: The Contact Center Tour Sweeps Across Europe
The Omnichannel Contact Center: Everything You Need to Know
Verint Builds a Data Layer Over the Webex Contact Center
OpenAI Warns Businesses to Phase Out Voice-Based Authentication, Stalls the Release of Its Voice Cloning Tool
Oh Dear AT&T! This Might Be the Most Painful Customer Service Conversation Ever…
Staying Zen: Navigating Stress in Customer Service
What Is Pulse 360? An Introduction to the Cyara CX Assurance Engine
Why Government Contact Centers Are Embracing AI – And What Comes Next
Puzzel on AI’s Goldmine: Unlocking Real Contact Center Value with Conversational Intelligence
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
The Six Innovations Behind Cyara’s Next-Gen Platform
Reviews
Landis Microsoft Teams Contact Center Review
CRM
How Review Management Impacts Customer Experience
