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AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
Contact Center & Omnichannel
SAP Acquires WalkMe To Bolster Its Business AI and CX Offerings
Five9 Integrates Salesforce’s Einstein into its AI Suite
Why Is India the Next Hotspot for CCaaS Vendors?
Microsoft Announces a “Copilot-First” CCaaS Solution: The Dynamics 365 Contact Center
Amazon Connect Now Offers a Native Integration with Apple Messages for Business
CRM & Customer Data Management
Big CX News from AWS, NICE, & Salesforce
AWS Adds an Analytics Data Lake to Amazon Connect, Provides a Single Source for All Contact Center Data
Reactive to Dynamic: Shifting CX Paradigms in the Insurance Industry
Stay Ahead with Product Knowledge Updates: Why It’s a CX Imperative
Talkdesk and Cognizant Team Up on Industry-Specific Contact Center AI
Why Social Messaging as a Customer Service is a Must-Have for Modern Brands
The Expanded Avaya-RingCentral Partnership: A Closer Look
Top 5 Agent Tips for Supporting Vulnerable Customers
Unlocking the Secrets to Memory Retention in Customer Experience: 15 Tips that Work
Salesforce Boosts Service Cloud Digital Engagement with Data-Harnessing Capabilities
Mastering the Art of Reading Comprehension: A Key Skill for CX Success
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
