The communications software expert, VoiceFlex, recently announced that they would be launching a new SIP call recording service, an application that their partners across channels have been requesting for several years now. The SIP Call Recording solution is set to become available from the first of March, 2017.
The company noted that the new addition came after a realisation that, due to the large number of channels they’re currently supporting across a range of data centres, conventional recording solutions were no longer enough to satisfy their customers. In an effort to remain competitive in a quickly expanding communications space, VoiceFlex was forced to turn towards innovation and create their own unique Call Recording application – a system which they confirm is completely FCA compliant.
The Importance of Call Recording
Understanding the impact of this new launch requires a general understanding of the importance of call recording across a range of different industries today. After all, call recording is not only necessary within the financial sector anymore. Today, we are working in a world and culture that’s constantly placing the blame on others, and customers and employees both need a form of protection to ensure that they can continue working together. The only way to defend the sanctity of verbal communication is to use approved voice recording methods to monitor and maintain certain calls.
The latest VoiceFlex SIP Call Recording service is a simple and easy-to-implement solution for many companies, as it requires no on-site equipment, and the initial set-up is completely free without any requirement for a fixed monthly commitment. Rather than pricing on a set tariff, VoiceFlex have chosen to allow their customers to simply pay for what they use. At the same time, if you decide that you don’t want to store the verbal communications that you record with VoiceFlex, you can choose to delete recordings or download them to store on a local drive.
Commenting on the New Launch
The new launch represents a significant step forward for VoiceFlex in the competitive market space. According to Paul Taylor, the Director of Sales and Marketing for the company, the business is delighted to finally be launching their compliant application for SIP. He noted that the service had been designed specifically with the needs of their partner community in mind, and that the call recording application is perfect for anyone selling on-premise or cloud-based telephony to businesses who want to record both outgoing and incoming SIP calls.
VoiceFlex have been providing next-generation voice products to the telecommunications market for more than 10 years, and believe that their partners are a crucial part in the integrity and reliability of their product delivery. With this new product, they will be continuing their focus on competitive channel-driven support for their customers.
