CX Today’s Charlie Mitchell hosts Richard Bassett, VP of CX & Automation at NiCE.
The two discuss the evolution of contact center technology, considering data management, AI, and tech convergence.
From there, they consider:
What Comes Next?
Bassett discusses how contact centers will become more predictive, proactive, and AI-led by evolving their data strategies.
How Can Contact Centers Stay Ahead of the Innovation Curve?
Innovation is outpacing adoptions. Yet, Bassett highlights how contact centers can keep up.
Where Can Contact Centers Go to Learn More?
NiCE Interactions International is the go-to event to learn more.
