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Contact Centre
Zoom Creates New Contact Center Packages for “Flexibility and Value”
Twilio Kicks Off Third Round of Layoffs, Changes Its CCaaS Sales Strategy
Cyara Claims Conversational AI Testing Leadership with QBox Acquisition
Unlock the Hidden Value of Transcripts and Voice Data
ServiceNow Collaborates with AWS to Streamline Case Management
CX Today Rolls Up MyCustomer to Signal a New Chapter in Its Rapid Rise
CX Predictions
CX Predictions 2024: 11 Experts Have Their Say
CX TV
SumUp Moves Its Global Contact Center Operations to the Cloud with Five9
Five9 Breaks General Policy to Quash Acquisition Rumors
Activist Investor Pushes Twilio to Sell Up
The Evolution of Contact Center Quality Management
The Latest BIG News from AWS, Google, Adobe, & CX Today
The 7 Most Exciting RingCX Features to Explore Today
Google Teases Real-Time Translation for Contact Centers, Releases an AI Playbook
Amazon Connect Gets a Generative AI Face-Lift, New Digital Channel Features
AWS’s New Thin Client Could Save Remote Contact Centers Big Bucks
Who Are the Leading “Intelligent Contact Center” Vendors? Aragon Research Reveals Its Findings
How New CX Tech and Processes Improved This Police Force’s Response Times
Generative AI in the Contact Center: What’s Possible Now, and What’s Coming?
AI Will Change Contact Centers: New Research Reveals How
A Microsoft Teams Contact Center Demo: The Manager Experience
Growth Will Be the Indicator of Masarek’s Success at Avaya
Avaya – It’s Time to Redefine Customer Experience and Differentiate
Stay on the Cutting Edge with the CX Today Newsletter
The Zoom Contact Center Is Now Available In the UK & Ireland
CRM
‘Unrest at Salesforce’ Before co-CEO Stepped Down
Event News
CX Awards 2023 Winners 🏆
Contact Centre Reviews
Most Popular CX Reviews with Video Solutions in 2022
Customer Contact Week 2024
