Artificial Intelligence meets Emotional Intelligence

Clare Muscutt

CX Today's Clare Muscutt hosts Sandra Thompson, Founder at Ei Evolution, and Jonathan Allan, CMO at Puzzel


Watch on YouTube.

In this session:

  • The difference between AI and machine learning
  • The similarities between algorithms and human logic
  • How AI can compliment agent intelligence to provide better experiences for customers
  • Overcoming the problems caused by deploying chatbots in isolation

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