Artificial Intelligence meets Emotional Intelligence

Clare Muscutt

CX Today's Clare Muscutt hosts Sandra Thompson, Founder at Ei Evolution, and Jonathan Allan, CMO at Puzzel

Strategy

Watch on YouTube.

In this session:

  • The difference between AI and machine learning
  • The similarities between algorithms and human logic
  • How AI can compliment agent intelligence to provide better experiences for customers
  • Overcoming the problems caused by deploying chatbots in isolation

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