CX Summit is Approaching!

Sandra Radlovački

The ultimate CX virtual event is just around the corner

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CX Summit is Approaching!

Are you tired of keeping up with the latest trends and developments from the CX world by checking up on various outlets? Is your calendar full of webinars that don’t deliver?

Then we have something you need.

Presenting CX Summit 2022, the ultimate CX virtual event that brings you the best customer experience technology content and illuminating insights in one easy-to-digest digital event.

CX Summit is going to be a 3-day event packed full of interactive keynotes from global brands, exciting announcements, and panel sessions featuring top industry thought leaders. And if you just like to look around, we got you covered – all exhibitors will have their own content hub where you can find out more about the brand.

Starting on 5th July 2022 at 11:00 am BST sharp, CX Summit will enable attendees to gain insights into the latest trends and topics in the CX arena, from what makes customer experience human to transforming contact centres with Microsoft Teams.

Register HERE to attend and if you don’t make it – don’t worry, each registrant will have on-demand access to all must-see recordings from the event.

Featured Sessions

We’ve prepared nine insightful keynote sessions that will deal with an array of CX topics, including the secret behind a well-planned total experience strategy and making the most out of our contact centre in 2022.

Here are three exciting examples from each day of our upcoming event:

Day 1 – Avoiding Common Contact Centre Migration Pitfalls – Brian Atkinson, GM EMEA, Five9, and Fernando Egea, Global VP of AI, Talkdesk

Contact centres have become more digitally enabled than ever before. Riding on the back of the waves created by the pandemic, companies have accelerated their move to the cloud. In this session, a panel of experts talk about hidden risks that may arise when migrating the contact centre from on-prem to the CCaaS.

Day 2 – Leveraging the Power of Conversational AI – Stuart Dorman, CIO, Sabio, and David Jennings, Head of Global Sales Engineering, Webex CPaaS

AI has taken the CX industry by storm in recent years, with more and more companies implementing AI-based solutions to improve CX. Conversational AI has become particularly popular because of its advanced language processing capabilities. In this session, analyst Zeus Kerravala talks to two experts about why conversational AI is not just a bot and how companies can deploy the technology to foster better customer experiences.

Day 3 – Building Secure Contact Centre with BYOD – Andrew McNeile, CCO, Thinscale, and Nerys Corfield, Director, Injection Consulting

The last 2 years have upended the contact centre industry, forcing companies to allow agents to work from home. Shortage of equipment and operational costs have led organisations to deploy a BYOD strategy to keep the ball rolling. In this session Andrew McNeile and Nerys Corfield join David Dungay to discuss the benefits and risks of adopting a BYOD approach to the contact centre.

Mark Your Calendar 📅

This is just a glimpse of what our next-generation CX Summit has to offer. With the full agenda coming very soon, we cannot wait to share the exciting new updates from leading brands in the contact centre and customer experience space.

One thing is certain – there will be something for everyone.

Register now and stay tuned for more updates as we approach 5th July.

We look forward to seeing you there.


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