CX Today’s Charlie Mitchell hosts Shervin Shaffie, Principal Technical Specialist at Microsoft.
In this session, we consider how to integrate Microsoft Teams with the contact center, discussing:
- Why should contact centers consider integrating Teams into their technology stack?
- The three models for integrating Teams into the contact center (Connect, Extend, and Power)
- How can contact centers determine the right option for them?
- The launch of Microsoft’s own contact center, with embedded Teams capabilities
If you’re looking for more insights from Shaffie, read our article: A New Way to Connect Microsoft Teams with the Contact Centre