Integrating Microsoft Teams Into the Contact Center: A Microsoft Engineer’s Advice

Charlie Mitchell

CX Today's Charlie Mitchell hosts Shervin Shaffie, Principal Technical Specialist at Microsoft

Microsoft Insights

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CX Today’s Charlie Mitchell hosts Shervin Shaffie, Principal Technical Specialist at Microsoft.

In this session, we consider how to integrate Microsoft Teams with the contact center, discussing:

  • Why should contact centers consider integrating Teams into their technology stack?
  • The three models for integrating Teams into the contact center (Connect, Extend, and Power)
  • How can contact centers determine the right option for them?
  • The launch of Microsoft’s own contact center, with embedded Teams capabilities

If you’re looking for more insights from Shaffie, read our article: A New Way to Connect Microsoft Teams with the Contact Centre

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