Deal to make self-serve, conversational AI more accessible
LivePerson has today announced they have bought German conversational AI firm e-bot7 with the aim of the acquisition to propel LivePerson’s self-service capabilities — empowering brands of all sizes to quickly launch AI-powered messaging experiences — as well as its continued growth across Europe.
Combining e-bot7’s simple, easy-to-use tech with LivePerson’s world-class NLU, global organisation, and vast customer base will accelerate the speed at which brands can deploy and train AI-powered conversations. e-bot7 customers have achieved incredible results with the company’s self-service AI tools, including automating 60% of conversations in just 6 weeks.
LivePerson partners with the world’s most innovative brands — including mobile operators, travel and hospitality companies, financial institutions, decentralized finance companies, retailers, and more — to create personalised, convenient conversations for sales, marketing, and customer care. With e-bot7’s impressive footprint and deep employee base in EMEA, LivePerson amplifies its ability to directly serve brands in Germany, France, the U.K., Benelux, and other key regions.
Rob LoCascio, founder and CEO of LivePerson, said: “LivePerson and e-bot7 share a strategic vision for transforming commerce and care through trusted conversational AI.
“e-bot7’s team and tech will help us make it faster and easier for brands to connect with customers in the channels they love best. We’re excited for their talented colleagues to join us and catalyse our EMEA partnerships with even more of the region’s signature brands.”
Operationally, e-bot7 will continue to work under its own name, and founders Fabian Beringer, Xaver Lehmann, and Maximilian Gerer will continue to lead the organisation in close partnership with LivePerson’s SVP EMEA, Jerry Haywood.